Frequently Asked Questions

Frequently Asked Questions

What is the Cost?

Transportation cost is based on the specific needs and condition of the patient plus distance traveled. Generally speaking, it’s twice the cost of a taxi but 60% less than an ambulance. We can only provide a quote after knowing all of the conditions. Call to get started now. One of our intake specialists will be happy to assist you.

Can additional passengers ride along with the person being transported?

Yes. Often a caregiver will ride along with our passengers.

Do your transport clients requiring oxygen therapy?

Yes. Clients may use their own oxygen tank or a tank provided by their local DME company. If our destination is a hospital, doctor’s office or facility, we can set one up to be available upon arrival.

Do you provide transportation equipment if needed?

Yes. You may use your own assistive device. We also have standard, wide, bariatric, and reclining transport chairs available.

What are your hours of operation?

Currently our primary operating times for medical transportation are Monday through Friday. In special circumstances we can transport patients on weekends — call for rates. For group outings, proms and weddings, we operate throughout the weekend.

How far in advance do I need to schedule a transport?

We can handle same day transport when needed, but we prefer at least 24 hours notice. If you need to cancel or reschedule transport, we prefer 24 hours notice. In cases where we’re dropping a passenger off, we ask that they call when they’re ready for pickup. We can wait, but doing so carries additional costs.

What is your service area?

We’re based in the Piedmont Triad region of North Carolina, and our typical transport radius is 60 miles. Service areas include Winston-Salem, Greensboro, High Point and Lexington. Counties we serve include Davidson, Forsyth, Guilford, Alamance, Yadkin, Stokes, Surry, Davie and Iredell. When long-distance transportation is requested, we can drive the distance. Call for details.

Do you accept Medicare and Medicaid?

Usually Medicare doesn’t cover non-emergency trips. Our transport services tend to cover events like medical appointments, therapies, procedures, and prescription pickups. Some clients receiving Medicaid benefits may qualify for covered services. Contact your residing county Medicaid transportation department and ask for Carolina Custom Transportation. We also contract with local healthcare facilities and hospitals for transportation needs.

What forms of payment do you accept?

Usually insurance doesn’t cover non-emergency transportation — check with your care facility or insurance provider for details there. However, we do accept payments via cash or check upon arrival, and can take credit cards for purchases over $100.